Consistently delivering quality products and services to customers is the sign of maturity for the organization. Though not impossible, the task of achieving consistent quality is extremely challenging, considering the fact that it is difficult to define, measure, and control the quality of the product or service.
Quality consulting is giving assurance and improving quality of a product and/or service. Quality is different for different products. Quality consultant will give appropriate improvement techniques by considering different quality definitions.
Process is a sequence of steps to be followed to get desired output. Process consultancy studies the existing process and suggests optimum improvement process. Process consultancy starts from scratch and ends with achieved target.